Returns & Refunds Policy
At AFRO ASIA®, we take pride in the quality of our food products and offer a 7-day return window for unopened items or quality-related concerns. Due to the perishable nature of some goods, please ensure items are stored correctly while awaiting a return.
Initiate Your Request
Contact our support team within 7 days of delivery with your order number and photos of the product labels.
Quality Verification
Our team will review your request to ensure it meets our health and safety guidelines for food returns or replacements.
Pack and Ship
Securely pack the items in their original packaging; we will provide a prepaid shipping label for approved quality claims.
Receive Refund
Once the returned items are inspected at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing